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FAQs

Frequently Asked Questions
What is momentfood.com?
It is The Moment Group's in-house Online Ordering Platform, wherein you can order your Moment favorites for Delivery or Pick-up.
What Brands can I order from momentfood.com?
All Moment brands are available on Moment Food: Manam, 8Cuts, Ooma, Din Tai Fung, Mo' Cookies, Mess Hall, Huchi, Bank Bar, Mecha Uma, and Moment Catering.
You can also order Multiple Brands in one transaction, as long as they are within the same hub or location.
When can I schedule my order for?
All momentfood.com orders for Manam, 8Cuts, Din Tai Fung, Ooma, Mo’ Cookies, Mess Hall, Huchi, and Bank Bar are for delivery and pick up.
Orders for Pancit Pancitan and Cuckoo are available for delivery only, while Mecha Uma is available for pick-up only.
Orders for Grocer are available for next-day delivery or pick-up only.
All Shops are available for pre-order for up to 2 weeks in advace.
Until what time do you accept orders?
Cut-off for orders is at 7:00 PM daily. All orders made after 7:00 PM will be processed the next day.
Is there a minimum spend requirement?
All orders require a P500 minimum spend requirement.
What delivery radius can momentfood.com cover?
Mo'Go, Moment's in-house delivery fleet, can cover up to a 25 km radius.
How much are your delivery fees?
0-3km - P99
3-6km - P129
6-12km - P179
12-19km - P239
19-25km - P299
Moment Cardholders get discounted delivery fees.
What are the perks for Moment Cardholders?
Moment Cardholders earn points with all their transactions, get free delivery within 0-3km radius, as well as discounted delivery fees.
What payment methods are available?
Payment can be done via Cash, Credit Card, Debit Card (VISA, Mastercard), Paymaya Wallet, or GCash Wallet.
Do I need to create an account to order from the website?
You may either Register an Account or order as a Guest.
I'm having trouble with my order. How can I contact you?
You may refer to the Contact Us section of the Website for a list of our Shops' Hotline Numbers.
Can I still use my Senior Citizen or PWD card?
Unfortunately, we do not accept Senior Citizen or PWD discounts on our website.
How can I track my order?
Please refer to the Track Orders section on the website to track the status of your ongoing orders.

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