READ ME 

 

1. All momentfood.com orders for Manam, 8Cuts, Din Tai Fung, Ooma, Mo’ Cookies, Mess Hall, Manam’s Pancit Pancitan, and Cuckoo are for same-day delivery, same-day pick up, and pre-ordering for up to 2 weeks.
2. Cut-off for orders is at 9:00 PM daily. All orders made after 9:00 PM will be processed the next day.
3. All confirmed orders are final and cannot be modified or cancelled.
4. Orders can be made from a shop within 6-8km depending on the area. Orders are delivered via 3rd party.
5. Please refer to the Track your order page after payment and checkout.

 

ACCOUNT CREATION

 

By registering with this website, you are agreeing to provide your personal information. Pertinent information will be collected to ensure successful order tracking and fulfillment.

 

ORDERING

 

These Terms and Conditions shall apply to all orders of MomentFood products, the agreement to which will be considered as an offer to purchase the products in accordance with the said terms.

 

Acceptance of Orders

 

All momentfood.com orders for Manam, 8Cuts, Din Tai Fung, Ooma, Mo’ Cookies, Mess Hall, Manam’s Pancit Pancitan, and Cuckoo are for same-day delivery, same-day pick up, and pre-ordering for up to 2 weeks. 

Cut-off for orders is at 9:00 PM daily. All orders made after 9:00 PM will be processed the next day. 

It is Moment Food’s entire discretion to accept orders from this website. Moment Food reserves the right to decline the transaction without giving any reason. The receipt of the orders will render a transaction number provided after payment and checkout.

 

Order Confirmation

 

The Order Confirmation will be sent in the form of an email if you provided your e-mail address upon initial registration. Otherwise, you may refer to the Track your order page after payment and checkout. It is an acknowledgement and record of the agreement to deliver the products ordered and within the specified fulfillment time.

In the event of product unavailability, you will be notified by the shop via phone call.

An accurate delivery address and contact number must be ensured when ordering to avoid any discrepancy or delays in delivery. 

Should your account be used by another person on your behalf, transactions shall be considered as your own, and shall be subject to these Terms:

Order Tracking

Orders placed through Moment Food can be tracked through the Track your order page upon payment and checkout. Should you have any additional queries, please contact the corresponding Shop immediately. Shop number can be found at the bottom of the Track your order page.

Changes and Cancellation of Orders

 

All confirmed orders are final and cannot be modified or cancelled. Kindly review your orders carefully before checking out.

 

PRICES AND PAYMENT

 

Menu Prices

Unless otherwise stated in writing, the prices quoted on this website are inclusive of VAT and any other applicable taxes. Only a delivery charge will be added for delivery orders depending on the delivery distance from the chosen shop. The vendor reserves the right to change the prices of products at any time without further notice. 

Without prejudice to any inadvertent technical mistake (which will be charged to the customer), the price of the product/s shall be as reflected on the website.

 

Payment

 

Payment can be done via Credit Card, Debit Card (VISA, Mastercard), or GCash. Should you choose to pay via Credit or Debit Card, kindly ensure card validity. The transaction amount will be deducted from your account upon the confirmation and check out of your order. The vendor reserves the right to cancel your order at any stage.

For the protection of both credit card holders and MomentFood against fraudulent payments or use of credit, debit and charge cards, the vendor reserves the right not to deliver if no credentials are presented.

By submitting your order details, you are making an offer to purchase the item(s) you have specified in your order form. The vendor reserves the right to refuse your offer, should it be necessary.

 

DELIVERY 

 

Delivery Radius

 

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Orders are delivered via 3rd party delivery service. Delivery fees are calculated based on the delivery distance from the shop and the delivery location inputted upon ordering. Delivery is available within a 6-8km radius depending on the area.

Moment Food reserves the right to suspend the Delivery Guarantee Policy during extreme weather conditions or events that will put the safety of our riders at risk.

 

Stop the Clock Policy

 

Please note that the delivery time will stop as soon as the rider reaches the guard station or the lobby of the building. This applies to deliveries to offices, hotels, residential buildings, and hospitals only.

  

Unsuccessful or Failed Deliveries

 

In cases where delivery is attempted by the vendor, but was unsuccessful due to the reasons including but not limited to:

 

Absence of the recipient;

Inability to contact the customer through the provided contact information despite attempts by the delivery personnel;

Lack of appropriate or sufficient logistical/road access to deliver the Order successfully; 

Lack of a suitable or secure location to leave the ordered items; 

No-show cancellations;

Failure to receive the Order with ten (10) minutes from the time of delivery,

 

MomentFood reserves the right to cancel the Order without refund or remedy to you. 

Wrong Order, Missing Items, Defective Goods

Should you discover that there are issues upon receipt of your Order, kindly contact the corresponding Shop immediately. Shop number is indicated on the Track your order page after placing your order.

In some cases, Moment Food may request for photographic proof and/or additional information to properly investigate the issue with your Order. Should the vendor determine that the products you received are not of satisfactory condition or quality, compensation for your Order or parts of your Order will be provided, depending on the situation.

 

PICK UP

 

Orders may be picked up either personally by the customer or through a courier service, booked and paid for by the customer. Kindly inform the Shop if a courier service will be booked to ensure proper turnover to the courier.

There is no limit to transaction quantity or amount for pick up orders. 

No delivery fee will be charged for order pick-ups.

 

LEGAL STATEMENT

 

The MOMENTFOOD.COM website is operated and managed by Moment Food. This website is maintained for your personal use, viewing, ordering and delivery food online. Access and use of this website constitutes your acceptance of these Terms and Conditions.

 

DISCLAIMERS AND LIMITATION OF LIABILITY

 

By using this website and/or transmitting to this any Submission(s), you agree to indemnify MOMENTFOOD.COM, its officers, directors, parents, partners, employees, agents, distributors, affiliates, subsidiaries and its related companies for any and all claims, damages, losses and causes of action arising out of your breach or alleged breach of this agreement.

The materials on this website are transmitted and distributed "as is, where is" and appear on the website without express or implied warranties of any kind, including, but not limited to, warranties of title, implied warranties of merchantability, or fitness for a particular purpose. MOMENTFOOD.COM makes no warranty as to the quality, accuracy, completeness and validity of any materials on this website and does not warrant that the functions contained on the websites will be uninterrupted or error-free, or that defects will be corrected. Mistakes noticed will be corrected as soon as possible and affected customers will be notified. Where necessary, an order may be cancelled prior to shipping the product. Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.

 All prices quoted are in Philippine Pesos. Price and availability information are subject to change without notice.

The materials provided in this website is for information, ordering, and promotional purposes only. Users may not rely on any information and opinions expressed in it for any other purpose. Neither MOMENTFOOD.COM, nor its officers, directors, parents, partners, employees, agents, distributors, affiliates, subsidiaries and their related companies are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on MOMENTFOOD.COM.

Information on the website is subject to change without notice. The information should not be relied upon as a substitute for formal advice from the originating bodies or departments of the MOMENTFOOD.COM and its partners. Visitors who rely on this information do so at their own risk.

 

Logos, Photographs & Intellectual Property

 

The names, images and logos identifying the MOMENTFOOD.COM are proprietary marks of Moment Group, Inc. The copying and use of the The Moment Group logo, any other MOMENTFOOD.COM -related logos, photographic images or third party logos accessed via this website is not permitted without the prior approval of the Moment Group, Inc. or the owner. Permission requests should be directed to the Webmaster. Tell us who you are, the organization you represent (if any), how and why you wish to use the logo. Please include your name, address, telephone number, fax number and email address.

 

Hyperlinking to Us

 

You do not have to ask permission to link directly to pages hosted on this website. However, use of logos as promotional or hypertext objects is not permitted. Please see the paragraph above on logos.

 

Hyperlinking by Us

 

MOMENTFOOD.COM is not responsible for the contents or the reliability of any linked websites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. However, attempts are made to ensure that the hypertext links to other websites are relevant, appropriate, and accurate and provide useful additional information to the MOMENTFOOD.COM own information or services. MOMENTFOOD.COM site contains links to other sites. MOMENTFOOD.COM is not responsible for the privacy practices or the content of such websites. 

There is no guarantee that these links will work all of the time and the vendor has no control over the availability of the linked pages. However, web links are regularly reviewed to ensure that sites can be accessed. If you have had difficulties accessing a site, kindly contact the Webmaster with details.

 

Virus and Spam Protection

 

MOMENTFOOD.COM makes every effort to test and check materials at all stages of production. It is always wise for the user to run an antivirus program on all material downloaded from the internet. MOMENTFOOD.COM cannot accept any responsibility for any loss, including but not limited to indirect or consequential loss, disruption or damage to your data or computer system which may occur whilst using material from MOMENTFOOD.COM.

 

Goods & Services

 

Any goods or services advertised for sale on this website do not constitute an offer which can be accepted by clicking on the relevant link.

 

No Solicitation

 

MOMENTFOOD.COM and the information contained herein does not constitute an offer or a solicitation of an offer for the purchase or sale of any securities.

 

TERMINATION

 

MOMENTFOOD.COM may, in its sole discretion, terminate or suspend your access to all or part of the site, including, but not limited to, any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding Materials appearing on the website, and the representations and warranties, indemnities and limitations of liabilities set forth in this agreement will survive any such termination.

 

PRIVACY POLICY

 

Policy Statement

 

The Moment Group, Inc. (MGI) is committed to protecting and respecting your personal data privacy. This Notice explains how we collect, protect, use, and share your information when you access our website and/or apply for or avail of our products and services.

 

Personal Information

 

We collect the following personal information when you register your MomentFood account through the website: 

 

• First Name
• Last Name
• Mobile Number
• Email Address (optional)
• Delivery Address

 

Storage

 

Your personal information shall be retained for as long as the purpose for which it was collected exists, and such other purposes that you may have consented to from time to time, and remains in effect until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory, or business purposes.

Should you decide to discontinue your MomentFood account, the information will be retained for an additional three (3) years, after which the information shall be properly disposed of and deleted, unless otherwise requested by the data subject to be immediately removed from storage. 

 

Sharing of Personal Information

 

We may share your personal information with our subsidiaries, affiliates, and third parties, under an obligation of confidentiality. Furthermore:

• We may share personal information with various units within MGI in order to better understand the way you use our products and services. This will allow us to improve our services and offer you opportunities to obtain other useful products and services of greater value to you;
• We may share information with our subsidiaries and affiliates to likewise offer you additional products and services that we believe you might find interesting;
• We may share this information with digital third parties that we engage with to support us in delivering our services to you. These may involve anonymous or aggregated information to help improve our products, services, and content;
• We may also engage third parties to help us operate our business. These include support in:
• complying with legal requirements such as court orders;
• enforcing our terms of use including, among others, our rights under applicable policies with respect to the services that we provide;
• addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property or security of the company, our employees, customers or third parties;
• carrying out all other purposes set out above.

 

Your Rights as Data Subject

 

In respecting your rights to privacy, you have the right: 

• to opt out of receiving marketing materials via email or SMS;
• to opt out of sharing your information with our subsidiaries and affiliates or with other companies that we have business with provided that such information is not critical nor required by applicable laws and regulations in maintaining the services that you have availed with us;
• to tell us to provide you with information that we currently have about you subject to restrictions applied to us as a company operating in the Philippines by certain laws and regulations;
• to update your information;
• to rectify or correct information;
• to have your information erased;
• to be indemnified for damages due to unauthorized use of data, among others;
• to lodge a complaint with the National Privacy Commission; and
• to let us know your concerns relating to how we collect, use, share, protect or dispose of your information.

We may charge a fee for processing your request/s for access and/or updates. Such a fee depends on the nature and complexity of your request. Information on the processing fee will be made available to you prior to making the request.

 

Contact Us

 

For any queries, clarifications, or requests on any aspect of this statement, the exercising of your rights pertaining to your personal information, or to provide any feedback that you may have about our processing of personal information, please contact us at speakfreely@momentgroup.ph.

 

Changes to Our Privacy Notice

 

We may modify or amend this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share, or dispose of your personal information. Any relevant updates will be posted on this website.